Terms of Service
Last updated: June 9, 2026
1. Service
maxpack.com.au provides cloud-hosted software for cube-optimal outer carton selection, 3D load diagrams, and warehouse packing tools. Plans and pricing are published on our pricing page.
2. Accounts
You are responsible for safeguarding login credentials and API keys. Standard plans include one user without API access. Pro plans include up to ten users and ERP API access.
3. Acceptable use
You must not attempt to disrupt the service, access other customers' data, reverse-engineer the platform, or use the service for unlawful purposes.
4. Billing
Paid plans are billed monthly or annually (annual plans receive a 25% discount). Fees are quoted in AUD unless stated otherwise. Contact sales@maxpack.com.au to start a subscription.
5. Data
You retain ownership of catalog, order, and packing data you upload. We process it solely to provide the service. See our Privacy Policy.
6. Availability
We aim for high availability but do not guarantee uninterrupted service. Planned maintenance will be communicated where practicable.
7. Limitation of liability
The service is provided as-is. Packing recommendations are decision-support tools — you remain responsible for verifying cartons, weights, and carrier rules before dispatch.
8. Contact
Questions about these terms: sales@maxpack.com.au.